Billing and funds

Your account runs on a prepaid balance. Calls draw it down as they are rated; funds are added by your provider.

How the balance works

Your balance is a single running figure in your account currency. It is made of two sides:

Credits
Money added to your account by your provider. Each credit is a dated entry in your ledger.
Usage
The rated cost of your calls. Each completed call is priced against your rate table and debited once.

Your balance is exactly the sum of credits minus the sum of rated usage. Nothing else moves it. You can see both sides in Billing.

Where to read your balance

  • The balance shows in the sidebar of every page, with the time it was last read.
  • Billing lists your credit and adjustment history.
  • Call records shows the rated cost of each individual call. See Call records.
A balance that could not be loaded is shown as a warning you can retry, never as $0.00. If you see a dash (—) in place of a figure, that value was not available — it does not mean zero.

Adding funds

Funds are added by your provider, not self-served from the portal. To top up:

  1. Contact your providerTell them the amount you want added.
  2. They record the creditThe credit posts to your ledger with the date and amount.
  3. Your balance updatesThe new balance is reflected the next time the page reads it. Refresh Billing to see the credit entry.

What happens when the balance runs low

Two independent controls govern whether your calls connect:

Channel limit
The maximum number of simultaneous calls on your account. Reaching it queues or rejects further concurrent calls until one ends.
Frozen account
An account set to zero channels is frozen — new calls are rejected until it is re-enabled. Your provider sets this.

A negative balance is shown as a warning in the portal. Contact your provider to restore service.

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Last updated 2026-07-10.